Location: El Segundo, California

Type: Full-time, In office

About Us: Seremoni is the new standard and philosophy for the very best fish, transforming the seafood industry by bringing Michelin-grade quality from boat to plate at an unprecedented scale. Merging traditional techniques with its technology powered process, Seremoni Grade seafood boasts enhanced freshness, flavor and sustainability while ensuring full transparency. Previously exclusive to top restaurants, Seremoni is also making high-caliber seafood accessible to consumers, allowing people to experience exceptional quality fish at home. Seremoni Grade seafood has been featured on the menus of top restaurants across the country like Providence, YESS, Crudo e Nudo, Atomix, Restaurant Daniel, Blue Hill at Stone Barns, Rosella, Bar Miller and available at select grocery stores such as Happier Grocery.

Overview: Create and maintain best-in-class customer service, both externally and internally by being the day-to-day point of contact with clients, and the Seremoni Sales and Operations teams.

Responsibilities

Inside sales -- act as the day-to-day point of contact with existing customers, in coordination with Sales Directors.

• Communicate with Operations and Procurement teams and stay fully informed on inventory levels by product and timing for order fulfillment.
• Communicate with clients and proactively get orders.
• Enter orders into Demand Planning (or similar tool).
• Coordinate order fulfillment with Seremoni Ops team.
• Keep clients up-to-date and informed on timing and status of order fulfillment.
• Keep clients informed on current product offerings and pricing.
• Manage all the paperwork back and forth between Seremoni and customers.
• When required, uses product knowledge to inform customer of unit prices, shipping dates, anticipated delays, specs, etc.
• Manage and solve customer problems and complaints in a timely manner.
• Ensure timely payments by clients and do A/R follow-up as needed.
• Compiles statistics and prepares various reports for management.
• Maintains customer name, contact and delivery info data base.
  
  

Pack and ship samples

• Work with Operations team to coordinate sample order fulfillment.
• Where applicable, follow established Seremoni SOPs to personally pack and ship samples to a Seremoni Grade, best-in-class, standard.
• Monitor and confirm delivery of samples.
  
  

Assist in prospecting

• Chef/Restaurant Ambassador Prospecting. Work in tandem with Seremoni CEO, Director of Culinary, and Sales and Marketing teams to assist in prospecting and outreach to potential Chef and Restaurant Ambassador targets.
• Sales Prospecting – Distributors, Retailers, Foodservice. Work in tandem with Seremoni CEO and Sales team to assist in prospecting and outreach to potential clients.
• Brand Partner Prospecting – Work in tandem with Seremoni CEO and VP of Marketing to assist in prospecting for brand partners.
  
  

Other Responsibilities

• Manage inventory and shipping of POS, marketing materials, merch.
• Monitor and respond as per Seremoni SOPs to info@, orders@, etc. emails and IG inquiries, keeping the appropriate Seremoni team members in the loop.
• QC – assist in Quality Control functions when and where needed.
• Ad hoc projects.
  
  

Requirements

• Strong food industry knowledge, preferably with some food handling skills.
• Meticulous attention to detail.
• Excellent communicator (phone/text/email) with strong writing and verbal skills and the ability to develop a very constructive rapport with clients.
• Desire to work early morning hours.
• Strong excel/spreadsheet skills.
  
  

What We Offer

• An agile and dynamic start-up culture
• Ability to influence and change the food industry!
• Competitive Salary
• Med/Vision/Dental
• PTO