Director of Account Management
Astranis
Astranis is on a mission to bridge the digital divide by connecting the four billion people worldwide who currently lack internet access. We're doing this by building the next generation of smaller, more cost-effective spacecraft to bring the world online.
As a team, we’ve launched two satellites into orbit, signed ten commercial deals worth over $1 billion in revenue, raised over $500 million from top global investors, and recruited a team of over 300 world-class engineers. We all work out of our (legendary) San Francisco office, which was once used to build ships during the World Wars.
Our satellites, which operate from geostationary orbit (GEO), weigh only 400 kg and utilize a proprietary software-defined radio payload. Each satellite can connect over two million people, and we’re very excited for the impact we’ll soon have in the Philippines, Peru, Mexico, and more!
Backed by substantial funding and a passionate, collaborative team, we offer a rewarding work environment where you'll learn and make a significant impact, no matter where you are in your career.
Apply and join us on our journey towards global connectivity!
At Astranis, customer relationships are among our top priorities. We’re looking for an experienced and driven account manager to stand up our customer account team and lead the organization to provide industry leading service to our growing base of global customers. Apply today and help us build meaningful, long-lasting relationships that take our business to new heights.
Objectives of this role:
- Serve as the main point of contact in all matters related to existing customer needs
- Stand up the world-class organization that provides ongoing support to our customer base
- Build and strengthen client relationships to achieve long-term partnerships
- Maintain accurate client records, keeping track of any contract updates and renewals
- Work with sales and other internal teams to develop strategic marketing plans and ensure KPIs are being met
- Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to customers
Responsibilities:
- Handle inquiries and requests from customers and address their evolving needs
- Stay on top of accounts, making sure they receive services that are within their budget and meet their requirements
- Meet regularly with other team members to discuss progress and find new ways to improve business relations
- Generate progress reports for clients and senior leaders within the organization
- Identify upsell, cross-sell, and renewal opportunities and communicate with the sales and engineering teams regularly
Required skills and qualifications:
- Proven track record of meeting or exceeding quotas and receiving positive customer feedback in an account management and/or sales role
- Proficiency with common customer success and customer relationship management software, such as HubSpot or Salesforce
- Ability to multitask and juggle several responsibilities simultaneously
- Strong written and verbal communication skills
- Excellent organizational skills and attention to detail